Refund and Returns Policy

Effective Date: January 14, 2025

At FOLDABLEBEDROYAL, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a straightforward return and refund process, as outlined below. Please review this policy carefully before making a purchase.

1. RETURNS

You may return eligible items within 14 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the original condition, and in the original packaging.
  • The return must be requested within 14 days from the date of receipt.
  • Items purchased on sale or with a discount may be subject to different return conditions, which will be clearly noted at the time of purchase.

2. REFUNDS

Once we receive your returned item and it meets the conditions stated above, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.

3. HOW TO INITIATE A RETURN

To initiate a return, please follow these steps:

  1. Contact our Customer Support Team: Email us at support@foldablebedroyal.click with your order number and a brief explanation of the reason for the return.
  2. Return Authorization: Our team will provide you with a return authorization and instructions on how to send the item back to us.
  3. Return the Item: Pack the item securely in its original packaging, and include any accessories, manuals, or parts that were originally included.
  4. Ship the Item: You are responsible for the cost of return shipping, unless the item was defective or we made an error with your order.

4. EXCHANGES

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

5. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us immediately at support@foldablebedroyal.click. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage or defect to help us process your claim quickly.

6. NON-RETURNABLE ITEMS

Certain items are non-returnable, including:

  • Gift cards
  • Items marked as final sale
  • Personalized or custom-made products

7. CONTACT US

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact our Customer Support Team at: